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Books Frontpage ISE Service Management: Operations, Strategy, Information Technology
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Features:

  • Pages: 1088
  • Format: 27,4x21,3x1,80 cm
  • Edition Date: 2021
  • Edition: 9
  • Language: Inglés.
  • Binding: Tapa blanda o Bolsillo.
  • Weight: 0,944 kg.

  • ISE Service Management: Operations, Strategy, Information Technology

  • 9781260092424

  • Authors: Sanjeev Bordoloi [Autor], James Fitzsimmons [Autor], Mona Fitzsimmons [Autor]

  • <b>PART ONE Understanding Services</b><br><blockquote>1 The Service Economy<br>2 Service Strategy<br></blockquote><b>PART TWO Designing the Service Enterprise</b><br><blockquote>3 New Service Development<br>4 The Service Encounter<br>5 Supporting Facility and Process Flows<br>6 Service Quality<br>7 Process Improvement<br>             - Supplement: Data Envelopment Analysis (DEA)<br>8 Service Facility Location<br></blockquote><b>PART THREE Managing Service Operations</b><br><blockquote>9 Service Supply Relationships<br>10 Globalization of Services<br>11 Managing Capacity and Demand<br>12 Managing Waiting Lines<br>13 Capacity Planning and Queuing Models<br>             - Supplement: Computer Simulation<br></blockquote><b>PART FOUR Quantitative Models for Service Management</b><br><blockquote>14 Forecasting Demand for Services<br>15 Managing Service Inventory<br>16 Managing Service Projects<br></blockquote><br>
  • 90,52 USD

  • * Free shipping to US.


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